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Customer Satisfaction Survey
Date:
Customer:
Customer Representative:
E-mail:
Q01. In general, how satisfied are you with the services provided by Torch Material Laboratory?
Poor
Weak
Average
Good
Excellent
Q02: Were the laboratory employees courteous and professional?
Poor
Weak
Average
Good
Excellent
Q03: Was the testing conducted in an efficient and accurate manner?
Poor
Weak
Average
Good
Excellent
Q04: Was the test report complete, accurate and received in a timely fashion?
Poor
Weak
Average
Good
Excellent
Q05: If a similar need arose again in the future, would you consider the services of Torch Material Laboratory again?
Yes
No
Q06: What service-related improvements can you recommend?
Q07: Other questions or comments?